Trouble Accessing Frank with Putty

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ssa35
ssa35's picture

To access Frank from my personal computer, I use Cisco VPN generator and then log in to Frank using PuTTY with the host name "frank.sam.pitt.edu". Normally when I click "Open" in the PuTTY configuration, I am prompted for my username and password and then I have access to Frank. Now, for seemingly no reason, this prompt never occurs, the connection eventually times out, and I cannot access Frank.

I've tried re-importing the PCF file for the VPN and also uninstalling and reinstalling PuTTY, but nothing seems to be working. Any ideas?